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Order
Carrier
Tracking Page
App settings
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Please follow the steps in the video below to learn how to add the tracking number to your order on Shopify:
 https://youtu.be/QHmHPZ3U1Sw

In order to test shipment to test tracking, you can create a fake order with a fake tracking number and track it on your branded tracking page.
- Go to “Orders” tab on Shopify Store admin =>Select order without shipment => Mark as fulfilled => Add tracking => Insert Tracking Number => Select “Other” at Shipping carrier” section
- Open Order Tracking app => Shipment tab => Select Order => Edit Status => Add Tracking History => Update Tracking

- Check if the courier is supported or not. The app only can track delivery shipments from supported carriers. Order Tracking by Omega currently supports over 400 carriers across the world. Check out our list here: https://www.trackordernow.com/
- Check if the order information on Shopify is correct. The app receives data from Shopify so please make sure the information on Shopify is accurate. Sometimes, your fulfillment partners might return data to your store admin with the correct tracking number but the wrong courier name. It is automatically classified as OTHER. Many tracking tools are worse off with this error and fail to track. In case you notice there is any conflict in tracking information of your clients’ orders, please quickly contact your fulfillment partners/apps to request them to fix the glitch.

You can follow these steps to manually add shipping updates:
Go to “Orders” tab on Shopify Store admin > Select order without shipment > Mark as fulfilled > Add tracking > Insert Tracking Number > Select “Other” at Shipping carrier” section Open Order Tracking app > Shipment tab > Select Order > Edit Status > Add Tracking History > Update Tracking

Go to dashboard => Click to 'Get old orders'

New shipments added that are pending to track, or new shipments without tracking information available yet.

For new orders synced to our app, they will get updated immediately with the latest status.
For the old orders which are already synced to our system, tracking details will be updated every 5 hours

Frequently Asked Questions

How long does it take for order tracking to get updated

How to upgrade/downgrade the subscription plan?

How to connect email account?

Faq result
Get started with Omega - order tracking